Frequently Asked Questions

NovaLikes is a social media services website for Instagram, TikTok and Facebook. Available services include selected follower, like, view, comment and Facebook Page services, depending on the platform.

Choose a service, select one of the available packages and provide the public profile, Page, post or video information requested for that service. Complete checkout and follow the available order-status options after your order has been placed.

NovaLikes currently supports Instagram, TikTok and Facebook. YouTube and X/Twitter services are not currently offered.

The required information depends on the service you choose. Profile-level services may require a username or public profile/Page URL, while services for individual content may require the public post, Reel or video URL.

No. You can place an order using the information requested during checkout without creating a separate NovaLikes account.

No. You should never provide your Instagram, TikTok or Facebook password when placing an order with NovaLikes. Only provide the public profile, Page, post or video information requested for the service.

Yes. The profile, Page, post or video must be public while your order is being delivered, otherwise delivery cannot start or finish. Once delivery is complete you can switch it back to private. Please also keep the same username — changing it during an order or the 6-month refill period can stop delivery and refills.

Yes, but only after delivery is complete. While the order is being delivered, the profile or content must stay public. Once it is finished you can switch to private; if you later need a refill, make it public again until the refill has been delivered.

No social media password is required for the services described on NovaLikes. Never send your Instagram, TikTok or Facebook login credentials through checkout or support.

Contact NovaLikes support as soon as possible if you submitted incorrect information. Whether it can be changed depends on the current status of the order, so always check the username or URL carefully before completing checkout.

Third-party social media services can carry platform-policy or account-enforcement risks. NovaLikes does not require your Instagram, TikTok or Facebook password for the services described on the site, but no third-party service can guarantee that a platform will never remove activity, change how metrics are counted or take action under its current rules. Review the service requirements and the platform's current policies before ordering.

No. Instagram, TikTok and Facebook are third-party platforms with their own rules, systems and enforcement decisions. NovaLikes does not control platform policies or guarantee how a platform will treat third-party engagement activity. Platform rules can change, so users should review the current rules of the platform they use.

Most orders start within 6–8 hours after payment is confirmed. Once an order starts, standard delivery is usually completed within 4–6 hours. If you prefer a slower pace, ask for gradual delivery in your order note or on WhatsApp. You can follow progress on the [Track Order](/track-order) page with your order ID and email.

Not instantly. Each order is checked first, and most orders start within 6–8 hours after payment is confirmed. After that, standard delivery is usually completed within 4–6 hours.

Use the NovaLikes Track Order page and provide the information it requests. If you cannot locate an order, contact support with your available order details.

An order may remain in processing while the selected service is being completed. Keep the submitted profile, Page, post or video publicly accessible when the service requires public access, and contact support if you believe there is a problem with the order.

If your order hasn't started within 8 hours of payment, first check that the username or link is correct and that the profile or content is public. If everything is correct, message us on WhatsApp (+44 7454 758272) or email support@novalikes.com with your order ID.

Contact support as quickly as possible if you need to correct submitted information. Changes may not be possible after processing has started.

Deleting or restricting access to content connected to an active order may prevent that order from being processed or completed. Keep the submitted content available while the service requires access to it.

There is no self-service cancellation or edit option after a successful payment. Contact NovaLikes support as soon as possible if you need to request a cancellation or change. Whether a request can be completed depends on the current processing status of the order.

Buying Instagram followers involves using a third-party service, so you should understand what information the service requires before ordering. NovaLikes does not require your Instagram password; use only the public profile information requested during checkout and review the service details before purchasing.

Choose an Instagram Followers package and provide the public Instagram profile information requested during checkout. Instagram Followers is a profile-level service, so make sure you submit the correct profile rather than a post or Reel URL.

No. You do not need to provide your Instagram password when ordering Instagram followers from NovaLikes. Never send your Instagram login credentials during checkout or through support.

Yes. Keep your Instagram profile public until delivery is complete, otherwise the order cannot start or finish. You can make it private again once delivery is done. Please don't change your username during the order or the 6-month refill period.

You can place the order, but delivery can only start once the profile is public. Switch it to public before or right after ordering, keep it public until delivery is complete, then you can make it private again.

Yes, some drop is normal. Our followers come from realistic profiles — we do not claim they are active real users — and Instagram regularly removes or hides accounts it flags. That is why every order includes a 6-month refill: if your count drops, message us on WhatsApp (+44 7454 758272) with your order ID and we will top it back up.

Instagram Likes is a third-party service for a specific piece of public content, so review the service requirements before ordering. NovaLikes does not require your Instagram password to place an Instagram Likes order.

Yes. Instagram Likes applies to specific Instagram content, so provide the public post or Reel information requested during checkout.

Use the Instagram Likes service when the public Reel format is supported by the current order requirements. Always submit the exact public content URL requested during checkout.

NovaLikes offers an Instagram Views service for supported public Instagram content. Check the service page and provide the exact public Reel or content URL requested during checkout.

NovaLikes offers Instagram Comments for supported public Instagram content. Choose an available package and provide the specific public post or Reel URL requested during checkout.

Instagram Followers applies to the profile, while Likes, Views and Comments apply to specific Instagram content according to the selected service. Choose Followers when you want a profile-level metric and choose Likes, Views or Comments when the target is a particular post or Reel.

Buying TikTok followers involves using a third-party service, so review the service requirements before placing an order. NovaLikes does not require your TikTok password for a TikTok Followers order.

Choose a TikTok Followers package and provide the public TikTok profile information requested during checkout. Followers is a profile-level service, so the order should point to the intended TikTok profile.

No. You do not need to provide your TikTok password when ordering TikTok followers from NovaLikes. Never submit login credentials during checkout or through support.

Yes. Keep your TikTok account and the submitted video public until delivery is complete; you can make the account private afterwards. Please don't change your username during the order or the 6-month refill period.

Yes. TikTok Likes is a video-level service, so provide the public TikTok video information requested during checkout rather than only a profile username.

Yes. TikTok Views applies to a specific supported public TikTok video. Provide the exact video URL requested during checkout.

Deleting or restricting the TikTok video connected to an active order may prevent the service from being processed or completed. Keep the submitted video publicly accessible while the order requires access to it.

TikTok Followers applies to the creator profile, while TikTok Likes and TikTok Views apply to specific videos. The correct service depends on whether you want to target the profile or an individual video.

NovaLikes offers a Facebook Followers service for supported public Facebook Pages. The service applies to the Page-level follower metric and requires the public Facebook Page information requested during checkout.

No. You do not need to provide your Facebook password when ordering Facebook Followers from NovaLikes. Never submit Facebook login credentials during checkout or through support.

Yes. Keep the Page (and the post, for Post Likes) public until delivery is complete. Please don't change the Page username or URL during the order or the 6-month refill period.

Facebook Followers and Facebook Page Likes are both Page-level metrics, but they are not the same metric. Followers applies to the Page's follower count, while Page Likes applies to the Page's Like count.

Facebook Page Likes applies to the Facebook Page itself, while Facebook Post Likes applies to one specific Facebook post. Page Likes therefore requires Page-level information, while Post Likes requires the public URL of the individual post.

Use the public Facebook Page URL requested by the Facebook Followers service. Do not submit an individual Facebook post URL when ordering Page followers.

Use the public URL of the Facebook Page you want the Page Likes service applied to. Facebook Page Likes is a Page-level service rather than a post-level service.

Use the public URL of the specific Facebook post you want the Post Likes service applied to. A general Facebook Page URL is not the correct target for this service.

No. Facebook Post Likes applies to an individual post, so you need to provide the public URL of the specific Facebook post requested during checkout.

Yes. Facebook Post Likes is a post-level service and applies to the specific public Facebook post submitted with the order.

NovaLikes currently accepts Credit / Debit Card at checkout. Available options can change, so always confirm the payment methods shown when you place an order.

NovaLikes package prices are shown in USD (US Dollar).

A payment can be declined for several reasons, including information entered during checkout or a decision by the payment provider. Check the details you entered and contact the relevant payment provider if necessary; if payment appears successful but no order was created, contact NovaLikes support.

NovaLikes offers a 30-Day Money-Back Guarantee on eligible orders. Refund requests must be made within 30 days of the original purchase date and are reviewed according to the Refund Policy and the circumstances of the order.

Yes. Every NovaLikes service includes a 6-month refill. If delivered followers, likes, views or comments drop within 6 months of your order being delivered, message us on WhatsApp (+44 7454 758272) with your order ID and we will refill the drop. To stay eligible, do not change your username, and keep the profile or content public while the order or a refill is being delivered — you can make it private once delivery is complete.

Some drop over time is normal on every platform, because Instagram, TikTok and Facebook regularly remove or hide accounts and engagement. Every NovaLikes order includes a 6-month refill: message us on WhatsApp (+44 7454 758272) with your order ID and we will refill the drop, as long as the username has not changed and the profile or content is public while the refill is delivered.