1. Before Requesting a Refund
Before contacting support about a refund, please:
- Verify that the username or URL submitted with the order is correct
- Keep the required profile, Page, post, Reel, or video publicly accessible while the order needs access to it
- Avoid deleting or restricting the submitted content while the order is active
- Contact support with your order details so the team can locate the order
2. 30-Day Money-Back Guarantee
NovaLikes offers a 30-Day Money-Back Guarantee on eligible orders. The 30-day period begins from the date of purchase / order payment.
Refund requests must be submitted within 30 days of the original purchase date. Eligibility depends on the circumstances of the order, including its status, the selected service, the information submitted with the order, and whether NovaLikes was able to provide the purchased service.
Common qualifying circumstances that may support a refund after review include:
- NovaLikes cannot provide the purchased service
- A technical or order error prevents fulfilment
- An eligible service problem cannot be resolved
- An accidental duplicate payment is confirmed
Submitting a refund request does not mean every request is automatically approved. Each request is reviewed under this Refund Policy and the circumstances of the order.
3. When a Refund May Not Apply
A refund may not be available in situations such as:
- An incorrect username or URL was submitted and processing had already started
- The required profile, Page, post, Reel, or video was made private or unavailable when public access was required
- The submitted content was deleted or restricted after checkout
- The customer changed information needed to complete the order after processing started
- The order was successfully completed as purchased
- The refund request was made after the 30-day guarantee period
- Abuse, duplicate refund requests, fraud, or payment manipulation
These exclusions are intended to keep the guarantee fair and workable. They do not remove the 30-Day Money-Back Guarantee for eligible orders that qualify under Section 2.
4. Cancellations
There is no self-service cancellation or edit option after successful payment.
Customers should contact support as soon as possible with their order details. A change or cancellation may not be possible after processing has started or the order has been completed.
5. Drops and Refills
Follower, like, view, comment, and similar social-platform metrics can change over time for reasons outside NovaLikes’ control.
Every NovaLikes service includes a 6-month refill period, starting from the date your order is delivered. If the delivered quantity drops during that period, contact support on WhatsApp (+44 7454 758272) or by email with your order ID and we will refill the shortfall on the same profile, Page or content.
To remain eligible for a refill, the username must not be changed, and the profile, Page or content must be public while the original order and any refill are being delivered. You may make your account private once delivery is complete.
The 30-Day Money-Back Guarantee is separate from the 6-month refill period. A refill tops up drops in delivered metrics; the money-back guarantee covers eligible refund requests made within 30 days of purchase.
6. Duplicate Orders or Payments
If you believe you were charged twice for the same intended purchase, contact support promptly with both payment references or order details.
NovaLikes will review the records and, where a confirmed duplicate payment is found, work toward an appropriate resolution under this Refund Policy and the applicable payment provider process.
7. Payment Disputes
If you have a payment or order concern, please contact NovaLikes support first so the team can investigate and respond.
This policy does not unlawfully restrict any chargeback or dispute rights you may have with your payment provider or under applicable law.
8. How to Request a Refund
To request a review under the 30-Day Money-Back Guarantee, submit a request through the Contact page or email support@novalikes.com.
Please include:
- Order reference
- Email address used for the order
- A short explanation of the issue
Never send Instagram, TikTok, or Facebook passwords. NovaLikes does not need social media login credentials to review an order.
9. Refund Processing
NovaLikes reviews refund requests after the required order details are received.
Refund processing time can depend on the payment provider and the time needed to review the order. NovaLikes does not publish a fixed refund settlement timeframe on this page.
10. Contact
To request a refund review under the 30-Day Money-Back Guarantee, use the Contact page.
You may also email support@novalikes.com.
Related policies: Terms and Conditions, Privacy Policy, and FAQ.